For more information about our business please contact us in one of the following ways:
Contact Details
Fashion Contact Lenses
P.O Box 855
Portsmouth
Hampshire
PO1 9GN
United Kingdom
Returns
Fashion Contact Lenses
P.O Box 855
Portsmouth
Hampshire
PO1 9GN
United Kingdom
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Phone callers: please always provide your name, order number and e-mail address if possible for quick reply
Phone: UK callers 02392 357782
International : U.S & Europe call: (0044) (239) 235 7782
Fax: n/a
Email: Orders@Fashion-ContactLenses.com
Web: www.Fashion-ContactLenses.com
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HOW LONG WILL MY ITEM TAKE TO ARRIVE?
Packages are sent via a combination of carriers including Special Delivery. Standard UK and overseas deliveries are sent via Royal Mail which are then passed on to USPS. Delivery times within the UK are usually 24 - 72 hours EXCLUDING WEEKENDS. Standard overseas deliveries to U.S, Canada, depending upon distant of state, usually take 4 - 10 days, or a faster AirSure delivery upgrade is available for selection during checkout.
Please note that whilst we endeavour to deliver within these timescales, delays beyond our control can occur during transit. An international parcel is not classed as lost with Royal Mail until 21 working days after posting. We ask that such time is allowed before contacting customer services and reporting your order lost.
If you have upgraded to Special Delivery your order will arrive the next working day provided your order is placed early afternoon. You will be sent an email with your tracking number as soon as your order is dispatched.
If you have upgraded to AirSure your order will reach you within 2 to 7 days EXCLUDING WEEKENDS depending on the country. You can request a tracking number if you used this method simply e-mail us your order number stating you paid for AirSure and require your tracking number.
HOW DO I CONTACT FASHION-CONTACTLENSES.COM
As we are an international serving website the best way to contact ourselves is by e-mail due to different time zones, we can be e-mailed at >>> Orders@Fashion-ContactLenses.com <<< , however should you wish to contact us by phone the please call UK 02392 357782 U.S (0044) (239) 235 7782 Rest of the World (0044) (239) 235 7782 if nobody is available do leave your e-mail address and order number along with your query.
WHAT TO DO IF I HAVE NOT RECEIVED A RESPONSE TO MY QUERY?
All customer service queries should be made by e-mail stating your order number, date of order and your full name, please do not request a tracking number if you did not pay for special delivery or AirSure. We aim to answer your query within 2 to 3 working days, we ask you to respectfully make reasonable allowances for weekends and public holidays, if you have not received an e-mail within this time please call UK 02392 357782, U.S (0044) (239) 235 7782, Rest of the World (0044) (239) 235 7782 stating your order number, name and e-mail address along with your query.
RETURNING AN ITEM
Any unwanted item may be returned within 7 working days from the day it was received if it is in new, unused, unopened and re-saleable condition.
Please send your item, with a copy of your invoice and covering letter stating the reason for return to:
Fashion Contact Lenses
Returns Department
P.O Box 855
Portsmouth
Hampshire
PO1 9GN
United Kingdom
Refunds
Your return will be processed within 14 working days of receipt, whereupon we will issue a refund.
Please allow a further 3 - 5 working days for the refund to appear in your account.
Exchanges
If you are exchanging an item where there is a difference in cost such costs will be either charged/refunded to your original payment card along with postage & packing costs, as appropriate.
(Please do not send cheques as these cannot be accepted).
Items damaged in transit
If your item has unfortunately been damaged in transit, we ask that you return it to us and we will send out a replacement immediately.
Please return any such item with a copy of your invoice and covering letter to:
Fashion Contact Lenses
Returns Department
P.O Box 855
Portsmouth
Hampshire
PO1 9GN
United Kingdom
(Please note that you will be reimbursed for the cost of returning the item, this will be issued back to your original method of payment). |
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